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Case Study

A Leading US University: Empowering Remote Learners to Overcome Knowledge Gaps and Boost Retention

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A fully virtual US university serving tens of thousands of adult learners nationwide operates on a competency-based model that attracts students balancing full-time jobs, caregiving, or other life responsibilities that make traditional in-person education difficult.

To address this, the university partnered with Drillster. Powered by eSkillz, Drillster delivers adaptive microlearning and knowledge retention through a platform supported by full implementation and enablement services. Together, they help learners recall and retain essential knowledge efficiently, reducing dropout rates and improving exam performance.

At a glance

Challenge

Nontraditional learners struggled to regain momentum after study breaks, facing knowledge loss, frustration, and increased dropout rates that impacted satisfaction and revenue.

Solution

The university used Drillster, powered by eSkillz, to deliver adaptive microlearning that reinforced knowledge, predicted performance, and personalized study support.

Number of users

80,000+

In partnership with:

Drillster

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Client challenge

This student population includes many nontraditional learners who may need to temporarily pause their studies due to personal or professional circumstances. However, internal analysis showed that when students returned after a prolonged break, they often struggled to regain momentum.

• Students faced steep “forgetting curves,” leading to frustration and disengagement.
• Those unable to quickly refresh prior knowledge were more likely to drop out.
• This trend negatively affected both student satisfaction and overall tuition revenue.

The flexibility that made the model appealing was paradoxically contributing to higher attrition after study interruptions.

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eSkillz Solution

To combat these retention challenges, the university implemented Drillster, powered by eSkillz, across multiple colleges, including Medicine, Business, and Psychology, with expansion continuing across additional faculties. Drillster’s adaptive microlearning technology was integrated into the university’s virtual learning ecosystem to continuously reinforce core concepts and competencies during and after periods of study inactivity.

Key elements of the solution included:

• Adaptive Reinforcement: Drillster automatically adjusted question frequency and difficulty based on individual learner performance, helping users stay sharp, even during extended breaks.
• Predictive Performance Tracking: Drillster’s correlation reporting allowed the university to forecast student exam readiness.
• Personalized Study Insights: Students gained clear visibility into weak areas and actionable recommendations for improvement.

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Results

The university’s partnership with Drillster, in collaboration with eSkillz, yielded measurable improvements in both student outcomes and institutional efficiency:

• Reduced Dropout Rates: After implementing Drillster, the university observed a significant reduction in post-pause dropouts.
• Higher Pass Rates: Adaptive drill data closely correlated with exam results.
• Enhanced Student Experience: Learners reported greater satisfaction, attributing it to the personalized support Drillster provided.
• Institutional ROI: Improved retention translated into higher tuition continuity and long-term learner success.

Today, more than 80,000 students at the university engage with Drillster as part of their ongoing education, a testament to its scalability and impact.

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