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Case Study

ECU Health: Simplifying Life-Saving Learning With Smart Automation

Categories: Cornerstone | Integrations & Software Development | Pre-Packaged eZ•Apps | RQI Assign eZ•App

ECU Health (formerly Vidant Health) successfully launched Cornerstone Learning with an eSkillz-led implementation in July 2023. Serving over 16,000 clinical and non-clinical employees in eastern North Carolina, ECU Health prioritizes life support training as part of its commitment to saving lives. A key component of their strategy is Resuscitation Quality Improvement (RQI) training, which combines eLearning with frequent skill demonstrations.

At a glance

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Challenge

Manual RQI assignments in Cornerstone took ECU Health admins 3+ days each month and caused frequent errors due to system limitations, especially during quarterly cycles.

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Solution

ECU Health adopted the RQI Assign eZ·App to automate workflows, reduce admin time, and ensure accurate, timely RQI assignments through Cornerstone.

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In partnership with:

Cornerstone

Client challenge

Managing the RQI program within Cornerstone presented a significant administrative burden.

ECU Health’s admins spent an average of 3+ full days each month manually configuring the LMS, with even more time required ahead of quarterly assignment cycles. Due to Cornerstone’s limit of 10 criteria per dynamic group, managing RQI for such a large population meant juggling multiple groups, which further increased complexity.

This complexity led to issues at the end of each quarter, where dynamic groups didn’t process all users as expected, resulting in missed assignments at the start of the new quarter.

ANSWER: eSkillz deployed the RQI Assign eZ·App—a purpose-built solution that automates workflows, simplifies group logic, and eliminates the manual burden of managing RQI assignments in Cornerstone.

eSkillz Solution

ECU Health adopted the RQI Assign eZ•App in June 2024 to automate RQI assignment workflows between RQI 1Stop and Cornerstone LMS.

Key benefits include:

Automates RQI assignment workflows directly in Cornerstone
Supports 6 Cornerstone groups (and sub-groups if needed)
Reduces manual administrative tasks
Email alerts provide status updates and flag required actions
A visual timeline dashboard shows past completions and upcoming automated assignments

RQI Assign Workflow Diagram

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Results

Since its deployment in June 2023, RQI Assign eZ•App has delivered measurable improvements:

13,000+ RQI users supported in Cornerstone
3 RQI programs automated (BLS, ALS, and PALS)
63,000+ assignments processed in under a year
Significant reduction in admin effort, allowing teams to focus on exception handling

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Experience the eSkillz difference

Together, let’s make your success your reality.

Managing RQI training in your LMS doesn’t have to be a manual maze. Automate and simplify your workflows with the RQI Assign eZ·App by eSkillz—the only tool built specifically to bridge RQI 1Stop and Cornerstone with proven, scalable automation. Our eSkillz experts are ready to help you reduce admin burden, minimize assignment errors, and keep life-saving learning on track from Day One.

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