eSkillz Insights | Case Studies
Case Study: Clarion Events – Branded Banner Custom Application
Clarion faced a formidable challenge in meeting the diverse requirements of more than 200 fire/EMS organizations, all necessitating personalized Home pages reflecting their unique branding. Seeking a streamlined solution, eSkillz developed a custom application that seamlessly integrates with Docebo. The Branded Banner app, which connects to a single Home page, intelligently identifies users and presents a tailored banner image corresponding to their respective branches. This innovative solution not only simplified branding management for administrators but also enhanced the user experience, fostering deeper engagement with Clarion’s platform.
Challenge
Solution
No. of Users
17,500+ and growing
Data
200+ departments all setup as branches in Docebo with more being added weekly
Client Challenge
Clarion has a unique external customer population of over 200 fire/EMS organizations, each with distinct user bases that require personalized home pages tailored to reflect their specific branding.
The content and information on these home pages were consistent across all departments, but the branding at the top of the page needed to be customized to each branch. This posed a significant challenge for Clarion; while Docebo offers the ability to manually create a limited number of individual Home pages per branch, the effort involved is time-consuming and inefficient, particularly as Clarion onboards new customers weekly. Accommodating basic branding changes, such as logos, for each department was critical, but Clarion sought a streamlined solution to swiftly implement department-specific branding, reducing the need for extensive page management and eliminating unnecessary overhead from the onboarding process.
eSkillz Solution
eSkillz engineered a custom Branded Banner application that seamlessly integrates with Docebo. Empowering administrators, the solution offers granular control through a configuration page and app dashboard, facilitating effortless management of branded banner images across branches.
Administrators can designate a default image for universal display or personalize settings for individual branches by uploading new banners via a streamlined interface. With built-in editing features for cropping and rotation, administrators can fine-tune images directly within the application, enhancing efficiency. Sparing admins the need to create multiple Home pages per branch, the application displays a tailored banner image on a singular Home page based on each user’s branch affiliation. This dynamic functionality ensures that users receive the appropriate banner image in real time, even as they transition between branches, facilitating a seamlessly personalized experience.
Results
The eSkillz Branded Banner app resulted in a two-fold impact for both administrators and users.
Upon logging into the Clarion site, users are greeted with a custom-branded banner tailored to their Fire/EMS department, delivering a personalized touch that fosters a sense of belonging and assurance. Clarion administrators are relieved of the cumbersome task of managing multiple pages, significantly reducing their administrative workload and allowing them to reclaim valuable time by consolidating the management of all banner images to the app, connected to one Home page. The app is accessible from within the Docebo platform, making it easy for administrators to configure everything in one place. The app not only alleviates the burden on administrators but also enriches the end-user experience, leading to heightened engagement as users interact with their personalized portal.
“What I liked about eSkillz specifically is your technical team asked all the right questions. And they didn’t just stop at one question—they kept asking until they truly understood what we needed, and that made it really easy for me. Partnering with eSkillz and Docebo was just a winning combination for us for department banners.”
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