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24/7 End-User Support

Get immediate assistance for your LMS users, anytime, anywhere

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With eSkillz’s 24/7 End-User Support, your end-users receive expert, round-the-clock assistance that keeps them engaged and satisfied, freeing up your internal teams to focus on strategic priorities.

Learn more about our 24/7 support

Stop losing customers due to slow support

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Every interaction people have with your LMS can influence their overall experience and relationship with your organization.

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When users face technical issues, they need quick, reliable support to keep their learning journey on track.

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Our 24×7 support ensures they receive timely assistance, enhancing their satisfaction and trust in your brand, and helps to keep them coming back.

The challenges of internal support for end-users

Providing end-user support for your LMS can be challenging; especially if those users are external to your organization like customers, partners, or contractors. But, it’s important to provide the best support when it’s needed to keep them coming back to your LMS. Relying only on internal LMS administrators or IT teams to support end-users can lead to:
User dissatisfaction
User dissatisfaction

Delays or unresolved issues can frustrate users, affecting their perception of your brand

Operational inefficiencies
Operational inefficiencies

Internal teams stretched thin by support tasks are left with less time for strategic projects

Revenue risks
Revenue risks

Poor support experiences can result in lower sales, fewer renewals, and decreased loyalty, impacting your bottom line

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24×7 end-user support tailored to your organization’s needs

With our 24×7 End-User Support, your LMS users—whether employees, customers, or partners—can connect with a real person at any time for immediate assistance. Our multi-channel approach ensures users can reach out through their preferred method, whether it be chat, phone, or email. This level of support not only addresses technical issues but also enhances the overall user experience and strengthens trust in your brand.

Learn how we can help
Around-the-clock availability
Around-the-clock availability

Live support for users, regardless of time zone every day of the year – available in multiple languages.

Multi-channel support
Multi-channel support

Flexible options, including phone, email, and a chat widget embedded directly within your LMS platform.

Expert resolution
Expert resolution

We are experts in your platform. Your users will get direct support from people that actually know your system.

Knowledge base and reporting
Knowledge base and reporting

We tailor our support process to your unique standard operating procedures, and provide you monthly insights on support request trends to help you identify areas for improvement.

Happy e blinking preloader

24×7 end-user support tailored to your organization’s needs

With our 24×7 End-User Support, your LMS users—whether employees, customers, or partners—can connect with a real person at any time for immediate assistance. Our multi-channel approach ensures users can reach out through their preferred method, whether it be chat, phone, or email. This level of support not only addresses technical issues but also enhances the overall user experience and strengthens trust in your brand.
Learn how we can help
Around-the-clock availability
Around-the-clock availability
Live support for users, regardless of time zone every day of the year – available in multiple languages.
Multi-channel support
Multi-channel support
Flexible options, including phone, email, and a chat widget embedded directly within your LMS platform.
Expert resolution
Expert resolution
We are experts in your platform. Your users will get direct support from people that actually know your system.
Knowledge base and reporting
Knowledge base and reporting
We tailor our support process to your unique standard operating procedures, and provide you monthly insights on support request trends to help you identify areas for improvement.

Expert support that builds trust and engagement

Your human touch

Fast, expert support not only resolves issues but also strengthens trust with users. By outsourcing LMS support to a dedicated team, organizations ensure that users get the help they need right away, whether it’s a simple login issue or a more complex question. This approach allows internal staff to remain focused on key initiatives while providing a seamless experience for every user.
Get started with a free consultation
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Ready to getmore time in your day and enhance your support?

Contact us to learn more about how our 24×7 End-User Support can benefit your organization and enhance the experience for your LMS users.
Omnicell
The eSkillz team was great to work with and extremely friendly and professional. They understand Docebo and raised my comfort level. I didn't have to teach them about Docebo and they were able to make great recommendations and made sure I was following best practices.
Omnicell
The eSkillz team was great to work with and extremely friendly and professional. They understand Docebo and raised my comfort level. I didn't have to teach them about Docebo and they were able to make great recommendations and made sure I was following best practices.
Omnicell
Patricia Huettel | LMS Administrator
Omnicell
Cornerstone Foundation
Thank you to you and the entire team at eSkillz for all your support of DisasterReady.org and NonprofitReady.org over the years. Our learners have been so appreciative of the assistance they receive. We could not have achieved anywhere close to the impact we have had without you.
CSOD Foundation
Thank you to you and the entire team at eSkillz for all your support of DisasterReady.org and NonprofitReady.org over the years. Our learners have been so appreciative of the assistance they receive. We could not have achieved anywhere close to the impact we have had without you.
Cornerstone Foundation
Alec Green
CSOD Foundation
Ohio Department of Job and Family Services
Hands down you are the best vendor relationship I’ve had in my 10 years at the state.
Ohio Department of Job and Family Services
Hands down you are the best vendor relationship I’ve had in my 10 years at the state.
Ohio Department of Job and Family Services
Program Administrator, Office of Families and Children
Ohio Department of Job and Family Services
Omnicell
We were so impressed by the practical approach we were afforded to develop a knowledge base for the eSkillz Live Support team. Once we experienced how much better off we were to hand off support to eSkillz, we combed through our collections of Q&As and uncovered more that ...
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Omnicell
We were so impressed by the practical approach we were afforded to develop a knowledge base for the eSkillz Live Support team. Once we experienced how much better off we were to hand off support to eSkillz, we combed through our collections of Q&As and uncovered more that we could give to their team. This has helped us expand what they do for us! The eSkillz team provided us so much more value for our customers that the change was just really quite incredible.
Omnicell
Patricia Huettel | LMS Administrator
Omnicell
Myovant Sciences
I can’t thank you enough for supporting us through the 11th hour of Phase 1. I appreciate all the eSkillz team has accomplished to make this happen for Myovant —it was recognized on our Company All Hands this week, and I couldn’t be more grateful!
Myovant Sciences
I can’t thank you enough for supporting us through the 11th hour of Phase 1. I appreciate all the eSkillz team has accomplished to make this happen for Myovant—it was recognized on our Company All Hands this week, and I couldn’t be more grateful!
Myovant Sciences
Anna Copeland
Myovant Sciences