Automation isn’t just about efficiency—it’s about creating a smarter, more seamless learning experience. During a recent eSkillz webinar, Craig Kearsing, Director of Talent Development at Fragomen, shared how his organization utilized their partnership with eSkillz and the Docebo platform to modernize onboarding, enhance learning delivery, and improve the overall user experience.
Elevating Learning with Docebo
Fragomen, a global immigration law firm with over 6,000 employees, sought a learning platform that could adapt to their needs and support their growth. Docebo emerged as the ideal solution, offering flexibility, automation, and a user-centric approach that aligned perfectly with their objectives.
Implementing Docebo was more than a system migration—it was a strategic move to refine the way learning was managed and delivered. With a tight three-month implementation window, Fragomen worked closely with eSkillz to ensure a smooth and effective rollout.
Automating Onboarding: A Critical Success Factor
One of the standout achievements in Fragomen’s transition was automating the onboarding process through a seamless Workday integration. This automation ensured real-time updates to Docebo’s user base, reducing manual tasks and increasing accuracy.
Key benefits of the integration included:
- Automated user provisioning: New hires were added, and departing employees were removed in real time.
- Dynamic user groups: Employees were automatically categorized based on their roles and training needs.
- Pre-hire training assignments: Employees could begin their training up to seven days before their start date, eliminating onboarding delays.
With thousands of new hires passing through Fragomen’s award-winning onboarding program, this automation significantly streamlined operations and improved the learner experience.
Enhancing Learning Delivery with Outlook Integration
Another major improvement was optimizing the learning delivery process using a custom Outlook integration. Docebo’s standard calendar invites were enhanced to provide greater flexibility and reliability.
By partnering with eSkillz, Fragomen customized their Outlook integration to:
- Sync event updates dynamically to users’ calendars
- Allow RSVP tracking for more accurate enrollment data
- Customize templates for hybrid, in-person, and virtual training sessions
These enhancements minimized administrative burden and ensured that learners received timely and accurate session details.
Transforming UI/UX for a More Engaging Experience
With a solid foundation in place, Fragomen turned its focus to improving UX/UI within Docebo. Collaborating with eSkillz, they redesigned their landing page and navigation system, making learning more intuitive and engaging.
Key UI/UX improvements included:
- More intuitive navigation: Simplified access to training resources
- Personalized dashboards: Users receive relevant content based on their role and learning history
- Dynamic course catalog organization: Courses are now categorized by competencies, skills, and signature programs for easier discovery
Additionally, Fragomen is preparing to integrate LinkedIn Learning, expanding content accessibility and enhancing self-directed learning opportunities.
Looking Ahead: The Future of Learning at Fragomen
With automation freeing up administrative time, Fragomen’s learning team is now focusing on strategic innovation. Craig highlighted the importance of continuously refining automation, updating API recipes, and exploring new opportunities such as:
- Implementing Docebo’s Coach & Share for collaborative learning
- Enhancing LinkedIn Learning integration for more effective content curation
- Leveraging Microsoft Teams dashboards for quick access to training resources
The Value of eSkillz as a Partner
Craig emphasized the critical role eSkillz played in Fragomen’s success, stating, “It’s like having an extension of your team in-house.” Through their partnership, Fragomen was able to:
- Implement automation efficiently and effectively
- Customize learning delivery for a more engaging experience
- Continuously evolve their learning strategy to align with organizational goals
For organizations looking to enhance their Docebo experience, Craig’s advice is clear: “Have a conversation with eSkillz. It can’t hurt, and you’ll quickly see the value they bring.”
If you’re considering automating your learning processes or optimizing your LMS, reach out to eSkillz to learn more.
